PRODUCT INFORMATION
2026 Around The Bay Merchandise
The 2026 Around The Bay Merchandise is available as a pre order only. This means your order will available just prior to the 2026 Around The Bay event in October. You can select to either pick up your merchandise order at one of our pick up locations or you can select to have your order shipped to you. Orders that are shipped will not be shipped until week commencing 12th October.
2026 Around The Bay Merchandise will be available to purchase at the Event Festival on the event day. Please note the range of merchandise available on the day will be limited in design, colours and sizes.
Does the Bicycle Network Shop have size guides?
Yes, our size guides are visible within each individual product description.
The product I want does not appear to be in stock.
Once we have sold out of a product it may be removed from the store. If we’re able to re-stock this product, it will reappear online once it becomes available. For any stock enquiries please contact DMC Sport at enquiries@dmcsport.com.au
PLACING AN ORDER
I'm not sure if my order has been received
Once an order has been placed you will automatically receive an order confirmation email outlining your order number, receipt number, products purchase, value of goods and transaction status.
If you have not received this email, please contact DMC Sport at enquiries@dmcsport.com.au to confirm your order, including double checking the email address provided on the order.
What is a pre order?
If you have ordered a product that is on pre-order, there is generally a delay in delivery, which is stated in the description of the product. We require full payment to secure this stock.
The Bicycle Network Shop may feature 'exclusive' pre-orders on products to give first preference on delivery to those who purchase earlier than the release date. In the event additional items are ordered these items won't be shipped until you're pre ordered item is in stock.
PICK UP AND SHIPPING
How long will my order take to arrive?
2026 Around The Bay pick up orders will be available on the nominated days for pick up. If you selected Australia Post shipping, your order will be dispatched week commencing 12th October. Delivery of your parcel can be expected within 5-7 business days from dispatch. Certain circumstances may cause the delivery of your order to be delayed, so please allow up to 14 business days for your order to arrive.
In the event that you do not receive your order within the specified times above please contact the DMC Sport team directly at enquiries@dmcsport.com.au for assistance. You will receive ownership of the goods upon their delivery to you.
Where can I pick up my 2026 Around The Bay merchandise order?
At the time of checkout you can select your preferred pick up option.
Wednesday 14th October 2026 - 1 Convention Centre Pl, South Wharf VIC. 8am - 3pm
Saturday 17th October 2026 - Event Village, Aughtie Walk, Albert Park Melbourne. 10-4pm
Sunday 18th October 2026 - Event Village, Aughtie Walk, Albert Park Melbourne.
If you need to change your pick up date after you place your order, please contact enquiries@dmcsport.com.au
Has my order been dispatched yet?
Once your order has been shipped you will receive an email indicating that your order has been dispatched. You will also receive online tracking details, if these are available for you, to track your order during transit and any other relevant shipping information.
Can I change my order?
Please check all details when placing your order as orders cannot be changed once submitted. In the event the incorrect shipping details have been entered please email enquiries@dmcsport.com.auas soon as possible and we will attempt to remedy this. In the event your order has been processed and is unable to be changed we cannot accept any responsibility regarding delivery if we have delivered to the address stated on the order.
Can I track my order?
Upon dispatch of your order, an email will be sent indicating your tracking number. For 2026 Around The Bay Merchandise, if you have not received this by October 17th 2026 please email enquiries@dmcsport.com.au quoting your order number and we will track this for you. You will only receive tracking details if your order is shipped with Australia Post. Pick up orders will not receive tracking details.
I think my order has been lost in transit
We use reliable mailing services, however mishaps sometimes do occur. All items are checked thoroughly before packaging with care. Should a package be delayed, arrive damaged or not at all, please contact us promptly so we can discuss the issue by emailing enquiries@dmcsport.com.au.
All goods are sent with the greatest care. DMC Sport is not liable for any damage that is caused during the delivery process. Any claims please email enquiries@dmcsport.com.au and we will be happy to assist you in the unlikely event.
Events beyond our control
DMC Sport shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so, or for any damage to goods delivered, which is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident or event deemed to be a force majeure.
REFUNDS AND EXCHANGES
What is your refund and exchange policy?
You can find out Refund & Exchange Policy here
CUSTOMER FEEDBACK AND QUESTIONS
I need to speak to someone about my order
If you have any queries regarding your order please don’t hesitate to contact one of our friendly DMC Sport team at enquiries@dmcsport.com.au. Please allow up to 24 hours for a response
How do I provide feedback?
We welcome all types of feedback in order for us to continuously improve our product offerings, customer service and overall shopping experience.
Please email any feedback to the DMC Sport team at enquiries@dmcsport.com.au